RETURNS & REFUNDS

100% MONEY BACK GUARANTEE

We offer a 100% customer satisfaction guarantee.

So if you're not completely satisfied with your print, the product arrives damaged or you changed your mind, you can RETURN it for a replacement or REFUND within 30 days of receiving your original order. 

RETURNS

The print must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we'll proceed with your refund.

EXCHANGES 

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cfuentes@carolinafuentesphoto.com and send your item to: Matancillas 1708 Residencial El Refugio Querétaro Querétaro MX 76146.

Just let me know what's going on we'd be happy to help you with a return or exchange!

Contact me at cfuentes@carolinafuentesphoto.com